FAQs
K9 Kampus
FAQ’s
  1. What are your hours of operation?
  2. What are your daycare hours?
  3. What is a playdate?
  4. What is a Temperament Evaluation?
  5. Is there a fee for the Temperament Evaluation?
  6. How do I schedule a Temperament Evaluation?
  7. Do the dogs get walks outside?
  8. Do you feed dogs in daycare?
  9. Why did my dog drink so much water when he came home from daycare?
  10. Why did my dog urinate so much when he came home from daycare?
  11. What are the requirements for boarding?
  12. What is your cancellation policy for boarding?
  13. What do I need to bring when my dog boards?
  14. Why do I need to bring my own food for boarding?
  15. What vaccinations are required
  16. Is your park closed on Sundays?
  17. How do I sign up for a training class?
  18. Why do you have restrictions on your monthly specials?
  19. Do you allow Pit Bulls in your facility?
  20. What is your policy on fleas and ticks?

What are your hours of operation?

Our facility is open Monday thru Thursday from 7am to 9pm, Friday 7am to 6pm, Saturday 9am to 4pm and Sunday we are open for boarding drop-offs and pick-ups and daycare by reservation from 9am-4pm. Since our daycare volume is increasing the park may be used for daycare, please call before you leave to ensure the park is open. Please see park section for detailed hours.

What are your daycare hours?

Daycare hours are:

Monday thru Friday          7am to 5pm                     

Saturday                           9am to 4pm

Sunday                              9am to 4pm (By reservation only)

Early drop-offs can be pre-arranged (an additional fee may apply)

Monday  thru Thursday at 5pm our daycare turns into play dates (daycare by the hour) until closing time.

What is a Play Date?

Play Dates is daycare by the hour. If you wanted to run a couple of errands and let your dog play for an hour or two play dates would be a perfect option for you.  Some clients enjoy using our free WiFi in our coffee bar while their dog plays in daycare for an hour. Also after 5pm, Daycare automatically turns into play dates. So if you have things to do at night or can’t pick up your dog by 5pm, no need to rush because were still open Monday thru Friday (Friday only till 6pm) so your dog will continue to have fun until you arrive.

K9 Kampus is proud to offer extended hours of pick-up for some of our local corporate partners.


What is a Temperament Evaluation?

A temperament evaluation is the process we use to verify every dog that comes into our care for either daycare or boarding passes all the requirements to participate in our daycare program including playing well with others.

There are 2 parts to the temperament evaluations: First a 10 to 15 minute interview process that includes the pet parent and the dog. We do this to get to know the parent as well as the personality of the dog.  We are trying to find out the likes and dislikes of the pet and we are looking over the dog to ensure they are in good health and without any medical issues. We are also looking for any toy or food aggression or anything that needs to be noted in the pets file.

Second: After the interview is completed and there are no issues we introduce the pet into the daycare area. If there are no immediate issues with aggression we ask the parents to leave their pet with us for at least a few hours to see how the interaction between their loved one and the daycare group continues.

For additional information about Temperament Evaluations click here.

Is there a fee for the Temperament Evaluation?

Yes, there is a $25.00 fee for the Temperament Evaluation and it includes a day of daycare on the day that you schedule a Temperament Evaluation.

How do I schedule a Temperament Evaluation?

Just call us! 321-622-8971. You can make an appointment right over the phone. Please note that you will have to bring in copies of your current vaccinations to enter the facility. We schedule Temperament Evaluations from 8:30am to 11:00am Monday thru Friday. We can make special accommodations by request  if these hours to not fit into your schedule. We We do require an appointment for Temperament Evaluations Top

Do the dogs get walks outside?

We are primarily an indoor facility, therefore, for our daycare dogs we do not walk them outside. We have indoor potty’s and of course pick up any accidents immediately.  On occasion we will have a dog that will not use the indoor pottys and we will be sure to take them for a business walk if needed. However, a business walk or neighborhood walk can be added on to your dogs day for an additional fee.

Boarding dogs receive 3 business walks per day.Top

Do you feed the dogs in daycare?

Our preference is to NOT feed dogs in daycare. We suggest that all dogs that participate in daycare be fed either before or after they arrive. Dogs need to be separated to eat and unlike our dogs that board with us that have their own suite to eat in, our daycare dogs do not. Therefore, we have to separate each dog to give them down time, eat, and let their stomachs settle before they return to the daycare floor and our facility is not set up to separate daycare dogs. Top

Of course we will do our best to accommodate special dietary needs but our preference is to have our daycare dogs eat either before or after their day with us.  If you decide that you would like K9 Kampus to feed your dog during their daycare stay an additional fee will apply. Please ask a Pet Pal for details and cost for daycare feeding. Top

Why did my dog drink so much water when he came home from daycare?

Don’t worry this is normal and very common to a new dog to daycare. Many dogs play very hard when they come to daycare. They are so busy having fun sometimes they don’t drink as much as they should. Sometimes they don’t realize they are event thirsty until they are back home alone without all the stimulation around them. If you feel they are drinking way too much at a time, we suggest limiting the water intake and giving them ice cubes to help with their thirst and to cool them down.  Many times after a dog gets use to coming to daycare they correct themselves and take more drinking breaks  If you find this is not happening we can force them to take breaks and try to get them to drink more as well. This is common to some breeds, for we tend to force our bull dogs to rest and drink more often than our Labradors who like to play in the water bowls. Top

Why did my dog urinate so much when he came home from daycare?

Don’t worry this is normal and very common. Especially dogs that are new to daycare will be so involved in playing that they don’t stop to do their business. On rare occasions it takes the dog a while to acclimate to our indoor potty’s. If this persists we can schedule out door business breaks which takes them away from all the action and distractions so they can focus on doing their business. In many cases once the dogs become use to participating in daycare this is no longer a concern. Top

What are the requirements for Boarding?

All dogs must have their latest vaccination records on file with us (Rabies, Bordetella, DHLPP). A 50% deposit is needed to reserve a suite. Although you do not need a temperament evaluation to board with us, your dog will not be able to participate in daycare while they are boarding with us if they are not approved. Please see our cancellation policy in regards to return of deposits.Top

What do I bring when my dog boards?

First of all make sure that we have your vaccination records on file. If we do not have these your dog cannot enter the facility. You can bring anything you want to put in your dogs suite while he is boarding with us. We suggest his favorite blanket or toys, we encourage bringing personal items so that your dog is as comfortable as possible. Bring enough food for him during his stay and any treats he/she is allowed to have/.

Please click here for our Boarding Checklist to help with your preparations.

If your dog is staying over for a slumber party they will not have a suite, so please do not bring any personal items other than food and treats. Please note that slumber parties are offered certain times of the year, they are not always available and they book up quick.Top

Why do I have to bring my own food for boarding?

We recommend bringing your own food to allow your dogs digestive system to remain on the same cycle. Some dogs may get stressed while boarding and this can affect their gut, changing their normal diet can also affect their gut, introducing both boarding and a change of diet is increasing the probability your dog may experience diarrhea or vomiting. Most dogs that are regular daycare participants that are familiar with us and our facility very rarely experience stress induced diarrhea or vomiting, but almost always a change in diet will.

If you forget your food you have two options for feeding your dog while boarding, 1: purchase a bag of our high end holistic dog food or 2: we can feed them our house food for an additional meal fee. Top

What is your cancellation policy for boarding?

Because we are limited in the number or luxury boarding suites that we have we require a deposit to hold the suite for the dates you have reserved. Your deposit guarantees your suite for the number of days you requested. By reserving those days we have to turn away other clients that need boarding.

If you cancel within 72 hours of your check-in date we will credit your K9 Kampus  account for the amount of your deposit for you to use towards another boarding night . If you cancel with a less than 72 hour notice you forfeit your deposit. Because of the limited number of suites we have if there is less than a 72 hour notice it is less likely we will be able to fill the suites that were reserved for your stay. Top

What Vaccinations are required?

K9 Kampus requires Rabies, Distemper series and Bordetella. We are very strict on this requirement. We do not allow any dog past our reception area if we do not have proof of these vaccinations. Bordetella is the only vaccination that we will allow a temporary waiver for.

Bordetalla AKA Kennel Cough, is an upper respiratory infection. K9 Kampus prefers that the  Bordetella vaccination be given every 6 months to those dogs that will be attending daycare or participating in boarding on a regular basis,  but we will accept an annual vaccination. It is important to understand that  there are many different strains of Kennel Cough and the vaccination that you receive does not guarantee that your dog will not contract the some form of the infection. It is the same with people receiving a flu shot, it does not guarantee you will not catch the flu or a cold but it protects you against some strains. Very similarly the more you build up your immunity the better your defense.Top

Is your Park Closed on Sundays?

Yes, Currently the only open park hours that we offer are Saturdays from 12pm-2pm.

We are also open for boarding drop-offs and pick-ups and daycare by reservation only. We are closed  for all drop-in, non reserved services.Top

How do I sign up for a Training Class?

Anyone interested in training can sign up, you do not have to be a current client with K9 Kampus. You will have to be registered in our system which you can do by completing the online form or you can call or drop by. Vaccination records must be submitted and a 50% non-refundable deposit must be received to secure your place in the class. You must be in our system before a deposit can be placed, this can be easily accomplished over the phone.Top

Why do you have restrictions on your monthly specials?

We have certain restriction and limitations on our specials to ensure everyone gets the same opportunity and for staffing planning purposes. Our restrictions/limitations are as follows:

1. To receive the special prices/accommodations you MUST be reserved at least one day in advance for the special to receive the special price.

2. There are limited spaces for each special. So you must be reserved for each special.

3. If you are a no-show you will still be responsible for the cost of the special because you took the place of someone else. Plus if you are a no-show you will be required to put a credit card on file before future reservations can be made.

4. If all the reserved special positions are taken, you can still attend daycare it will just be for the regular price.

5. Walk-ins do not receive special or discounted rates.

Do you allow Pit Bulls in your facility?

Unfortunately due to Insurance limitations and liability we are currently unable to allow full bred Pit Bull dogs in our facility. Please know that K9 Kampus does not discriminate based on dog breed, as we believe each dog is an individual and a specific breed does not determine whether the dog is good or bad. That is one of the reasons why we rely heavily on Temperament Evaluations to determine whether a dog is suitable for Daycare. We evaluate all dogs regardless of size and breed and we feel this should be the same for breeds that are labeled as bully breeds as well.

Until our insurance company changes their policy we must adhere to their rules and regulations. Your patience and understanding is appreciated.

K9 Kampus reserves the right to turn away any dog they feel they cannot control for any reason. Top

What is your flea and tick policy?

Because we are an indoor facility the only way to get fleas is if they are brought in. We will check dogs upon entry into the play area. Our policy is if we see fleas/ticks we will immediately give the dog a flea bath at the owners expense. Top